FAQ: E-resources

You may need to reactivate ChemDraw Professional when the Library's subscription to the software renews each summer. To do so, you need a product activation code. This code may change with each renewal cycle, so you will need to log in to your Revvity Signals account to obtain it.

To obtain your ChemDraw Professional Site Subscription Activation Code

1. Go to https://connect.revvitysignals.com/sitesubscription/
2. Search for "Georgetown University" in the Search for Institution box.
3. Follow the link to register to download the latest version of ChemDraw
4. You will be prompted to register as a user. As you previously downloaded ChemDraw, you should already have a personal account. Click the "Click here to login" link.
5. Log in using your personal credentials. Note: this account is not linked to your standard NetID login credentials. The username and/or password may be different depending on how you originally set up this account.
6. Once you have signed in, you will be taken to the "List Entitlements" page. Find the row with the current order number (Entitlement ID column) and note the activation code in the Product Activation column.
   1. The activation code can also be found after clicking the "Download Now" link - it will be highlighted in yellow toward the top of the page.

To reactivate ChemDraw Professional Site Subscription on Windows or MacOS:
According to Revvity Signals, you need to deactivate then activate your existing installation of ChemDraw Professional. Reactivating will extend your current software's license to the next renewal date.

1. To reactivate, launch the ChemDraw application and click 'Activate' on the 'Help' menu.
2. While connected to the internet, select 'Activate or deactivate online' and click the 'Deactivate' button.
3. When successful, you will receive a confirmation message reading "Deactivated succeeded. There are NO activated licenses remaining." Click the 'OK' button.
4. Enter the new activation code that you obtained from your Revvity Signals account in the 'Activation code' field.
5. Click the 'Activate' button.
6. When successful, you will receive a confirmation message reading "You have successfully activated ChemDraw with a license for ChemOffice Professional."

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If you require further assistance, please contact the Electronic Resources & Serials Unit.